tag:blogger.com,1999:blog-9932612.post-1107950205914035592005-02-09T06:33:00.000-05:002005-02-09T07:13:08.730-05:00

When I am hired to teach Root Cause Analysis to an on-site group of people, one of the most common questions I hear is "does our management know what you're teaching us?" My generic answer is "no!" In my experience, most managers and executives think that Root Cause Analysis is something done by engineers and other technically-inclined people on either complex, long-term problems or the sudden

C. Robert Nelmshttp://www.blogger.com/profile/04195874035508484445noreply@blogger.com